FAQ

How do I care for my new Daisy and Goose goodies?

Please check out the Care Instructions page HERE

 

What metal do you use for your earring posts and backs?

I use surgical steel earring posts on studs the of all earring. For dangles and large studs, I use comfort backs made of plastic and metal. For small and medium sized studs, I use stainless steel butterfly backs.

 

Can I return items?

Earrings cannot be returned for refund or exchange due to hygiene reasons. Please ensure you read the description of the item carefully prior to purchase. You can always reach out to me by email hellodaisyandgoose@gmail.com with any questions - I’m happy to help!

 

What can I do if my earring breaks during normal wear and tear?

In the unfortunate event of your earrings breaking, please contact me with photos straight away so I can do my best to help. I will offer repairs within 3 months of purchase for breakages due to normal wear and tear.

 

The colour of my earrings looks different in person than online. 

While I try to capture the true colours of each piece, there may be some slight variances due to lighting, and also may differ depending on the device and screen brightness used when viewing as a customer.

 

My earrings have some marks

That’s the beauty of handmade :) each item is made with my own two hands, not by a mass producing machine. This may result in some slight imperfections and adds to uniqueness of each piece. I will only list items that I am completely happy with, after assessing the quality of each component and piece.